Thank you for shopping at Souqholic.com. Your satisfaction is important to us. If you’re not happy with your purchase, we're here to help.
1. Return Eligibility
Returns are accepted within 30 days of purchase. Items must be unused, in original condition, and with original packaging. Proof of purchase is required.
2. Non-Returnable Items
Returns are not accepted for:
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Personalized/custom items
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Digital downloads
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Gift cards
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Hygiene-related items (e.g. grooming tools) unless defective
3. Damaged or Faulty Items
If you receive a damaged or faulty item, contact us within 24 hours of delivery.
We will arrange a return, cover the shipping cost, and offer a full refund or replacement.
Contact:
Email: souqholic@outlook.com
WhatsApp: +971 50 578 6945
4. Refunds
Once your return is received and approved, we will process the refund within 7–10 business days to your original payment method.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
5. Shipping Costs
Return shipping costs are your responsibility, unless the item is defective or incorrect.
Original shipping fees are non-refundable.
6. Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
7. How to Start a Return
Email souqholic@outlook.com with your order number, item details, and reason for return.
We will respond with return instructions.