Thank you for shopping at Souqholic.com. We aim to provide a seamless shopping experience, and our shipping policy ensures you receive your products in a timely and efficient manner.
1. Shipping Methods & Delivery Time
We offer different shipping options depending on your location. Shipping times are estimates and may vary based on factors such as product availability and location. The following are our standard delivery times:
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Domestic Shipping (within the UAE): Typically delivered within 2-5 business days after order processing.
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International Shipping: Delivery times vary by destination. Please allow 7-14 business days for delivery.
Note: Business days exclude public holidays and weekends.
2. Shipping Charges
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Shipping fees are calculated at checkout based on the delivery location, product weight, and selected shipping method.
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Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current offers.
3. Order Processing
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Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day.
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Please allow 1-2 business days for order processing before your items are shipped.
4. Shipping Restrictions
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We currently only offer shipping within the UAE and selected international locations. Please contact us for more details on international shipping availability.
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We are unable to ship to PO Box addresses, so please provide a physical address for delivery.
5. Tracking Your Order
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Once your order has been shipped, you will receive a tracking number via email so you can track your shipment.
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You can track your order status by using the tracking number provided through the shipping carrier’s website.
6. Damaged or Missing Items
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If your order arrives damaged or if an item is missing, please contact us immediately at souqholic@outlook.com or call +971 544 345 556.
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We will investigate the issue and arrange a replacement or refund, if applicable.
7. Customs & Duties (For International Orders)
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For international orders, customs duties and taxes may apply depending on the destination country’s regulations.
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Customers are responsible for any additional customs fees, taxes, or duties that may be applied during the shipping process.
8. Undeliverable Packages
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If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping fees to resend the package.
9. Lost or Stolen Packages
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Souqholic.com is not responsible for packages lost or stolen once the delivery carrier has confirmed successful delivery. We recommend using a tracked or insured shipping method to ensure your package arrives safely.
10. Contact Us
If you have any questions about shipping, please don’t hesitate to reach out to our customer service team:
Email: souqholic@outlook.com
Phone: +971 544 345 556
Website: www.souqholic.com